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Effective November 2020:
This article will be updated soon to reflect the latest terminology.
After you create and import Office Word templates into customer engagement apps (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service Automation), with one click users can generate standardized documents automatically populated with data. This feature has some special considerations you should know about to successfully create Word templates.
Tip
Check out the following video: Create documents directly from Dynamics CRM by using Word and Excel templates (2:38)
Warning
There is a known issue when creating templates in Word. This topic contains information on how to prevent interactions that could potentially destabilize Word. See: Important! A known issue and how to avoid it
The following are the supported versions of Word.
Area | Word Version |
---|---|
Creating a Word template | 2013, 2016 |
Using a Word document generated in customer engagement apps | 2010, 2013, 2016 |
Note
Macro-enabled Word documents (.docm) are not supported.
Follow the steps in this topic to successfully create and use Word templates in customer engagement apps.
There are three places in customer engagement apps where you can create a Word template:
From the Settings page. Go to Settings > Templates > Document Templates > New(). You'll need sufficient permissions to access to the Settings page, such as System Administrator or System Customizer.
From a record. Open a record such as an account in Sales. Go to Sales > Client_Accounts > My Active Accounts. Click an account to open it, and then click More (…) > Word Templates > Create Word Template. Templates created here are personal and available only to the user creating the template.
From a list of records. For example, go to Sales > Client_Accounts > My Active Accounts. Select a single account, and then click More (…) > Word Templates > Create Word Template.
Tip /terraria-1353-crack.html.
To delete personal document templates, do the following:
After clicking Create Word Template, select an entity to filter with, and then click Word Template > Select Entity.
The relationship selection page appears.
This screen requires an understanding of your customer engagement apps data structure. Your administrator or customizer can provide information about entity relationships. For admin content, see: Entity relationships overview.
Here are some example relationships for the Account entity.
Relationship | Description |
---|---|
An account can have multiple contacts. | |
A lead, account, or contact can have multiple accounts. | |
An account can have multiple marketing lists. A marketing list can have multiple accounts. |
The relationships you select on this screen determine what entities and fields are available later when you define the Word template. Only select relationships you need to add data to the Word template.
Note
To ensure documents download in a timely matter, there is an upper limit of 100 for the number of related records returned for each relationship. For example, if you're exporting a template for an account, and you want to include a list of its contacts, the document will return at most 100 of the account's contacts.
Click Download Template on the Select Entity page to create a Word file on your local computer with the exported entity included as XML data.
Important
Document template downloaded from one environment can only be used within that environment. environment to environment migration for Word or Excel templates isn't currently supported.
Open the Word template file. At this point, the document appears to be blank.
To see and add customer engagement apps XML data, you need to enable the Word Developer tab.
Go to File > Options > Customize Ribbon, and then enable Developer.
Click OK.
Developer now appears in the Word ribbon.
There's a known issue with customer engagement apps apps-generated Word templates and Office Word. In the next section, you'll be adding XML content control fields to the Word template.
Warning
A few things can cause Word to freeze, requiring you to use Task Manager to stop Word:
To prevent issues with control fields, do the following:
You use the XML Mapping Pane to add entity fields to your Word template. Be sure to only add fields as Plain Text or Picture.
You can make formatting changes to content control fields, such as bolding the text, but no other textual changes, including capitalization changes.
If you experience Word freezing or performance degradation, try turning off AutoCorrect.
With the template file open in Word, go to File > Options > Proofing > AutoCorrect Options.
Deselect Capitalize first letter of sentences and Automatically use suggestions from the spelling checker.
Deselect Hyphens (--) with dash (-) on the AutoFormat and AutoFormat as You Type tabs.
Click OK.
If you followed the above recommendations, you're ready to define the Word template.
Use the XML Mapping Pane to define the Word template with entity fields.
In your Word template, click Developer > XML Mapping Pane.
The default XML schema is selected.
Select the XML schema. It will begin with 'urn:microsoft-crm/document-template/'.
Important
If you have frequent accidental edits that cause Word to freeze or have performance degradation, be sure to turn off the AutoCorrect options according to the section: 'A known issue and how to avoid it'.
Expand the entity, right-click the entity field, and then click Insert Content Control > Plain Text.
The entity field is added to the Word template.
Add additional entity fields, add descriptive labels and text, and format the document.
A completed template might look like this:
Some content control fields you entered likely have multiple lines of data. For example, accounts have more than one contact. To include all the data in your Word template, set the content control field to repeat.
Put fields with repeating data in a table row.
Select the entire table row in the template.
In the XML Mapping Pane, right-click the relationship containing the content control fields, and then click Repeating.
When you use the Word template in customer engagement apps to create a document, the table will populate with multiple rows of data.
When the template has the fields and formatting you want, save it and upload it into customer engagement apps.
When you have your Word template built the way you want, save it so you can upload it into customer engagement apps.
Access to the newly created Word template depends on how you uploaded it and to the access granted to the security role. Be sure to check out Use Security Roles to control access to templates.
Administrators can use the Settings page to upload the Word template into customer engagement apps. A template uploaded in Settings is available to all users in your organization.
Go to Settings > Templates > Document Templates.
Click Upload Template.
Drag the Word file in the dialog box or browse to the file.
Click Upload.
Non-admin users can upload a template for their own use from a list of records.
Open a page with a list of records, for example, the list of customer accounts in Sales.
Select a single item such as an account, click More (…) > Word Templates > Create Word Template.
Click Word Template > Upload.
Drag the Word file in the dialog box or browse to the file.
Click Upload.
To use the Word template you've created, do the following:
Open a record with information you want to create a document. For example, open a customer account record in Sales.
Click More (…) > Word Templates, and then under Word Templates select the template you created.
If the template you created is not visible, there are two possibilities:
Only templates built for the selected record type (entity) will be displayed. For example, if you open an opportunity record, you will not see a template you created with the Account entity.
You need to refresh customer engagement apps to see the template. Either refresh your browser or close and reopen customer engagement apps.
After you select your Word template, customer engagement apps create a Word document from the record you selected.
There are five Word templates included with customer engagement apps.
The sample Word templates were created with a particular record type (entity). You'll only be able to apply the template to records of the same record type.
Name | Entity |
---|---|
Opportunity Summary | Opportunity (Sales area) |
Campaign Summary | Campaign (Marketing area) |
Case Summary | Case (Service area) |
Invoice | Invoice (Sales area) |
Account Summary | Client_Account (Sales, Service, and Marketing areas) |
Open a record with information with the entity type that matches the sample template. For example, open a customer account record in Sales to apply the Account Summary template.
Click More (…) > Word Templates, and then under Word Templates select the sample template.
Open the newly-created Word template and give it a look.
Note
You can review but not edit templates that are included in customer engagement apps.
Administrators can control access to Word templates with some granularity. For example, you can give salespeople Read but not Write access to a Word template.
Click Settings > Security > Security Roles.
Select a role, and then click the Business Management tab.
Select Document Template to set access for templates available to the entire organization. Select Personal Document Template for templates shared to individual users.
Click the circles to adjust the level of access.
Lists of records created from a custom template may not appear in the same order in Word documents as the order in customer engagement apps. Records are listed in the order of the time and date they were created.
These are collection of certificate templates written in Microsoft Word you can use as references to create your own certificates. Certificate is define as a document serving as evidence or as written testimony, as of status, qualifications, privileges, or the truth of something. Also it is also granted for a person who has completed their training or education courses. As evidence, this document will be useful to prove that you have passed particular education, training or courses, or you born on exact date, or you are married. Depends on type of certificates, each path of your life might require you to provide one of these certificates.
There are plenty of certificate templates available to be download for free and here are some of them :
This certificate is given to any students who are awarded scholarships to continue their education in their chosen schools. It could be part of school or particular institution programs. And there are plenty of reason to give a scholarship to particular student. It could be based on their good school marks, winner of certain academic or sport events, or they just don’t have enough funds to continue their schools.
Scholarship Award Certificate (16.3 KiB, 890 hits)
This one is a common certificate where it is given when a person has completed particular training to improve his/her knowledge and skills. In some companies, this certificate is important to prove that their employees are qualified enough to be assign a specific job. For example, a mobile phone technician will be trusted to repair damaged mobile phones if they have passed training on mobile phone repair on mobile phone company. Sales people will be assigned to sell specific product if they already trained about their sales material. Training could be held internally or by sending particular employees to particular location/companies.
Training Completion Certificate (20.5 KiB, 830 hits)
This is a kind of certificate that will be given when you apply for particular membership, like gym membership, or as a reward for becoming a member of certain organization.
Membership Certificate (24.6 KiB, 668 hits)
This is another common certificate template where every event organizer are usually provided at the end of the events. For example, golf tournament. Jurassic park operation genesis free download for android. At the end of the tournament, the organizer will give each participant one certificate to certify that they are participating in the tournament.
Golf Participation Certificate (34.0 KiB, 725 hits)
As a golf tournament participant, you might get a common tournament participation certificate. And if you participated in a lot of golf tournament, I don’t think you will put all of your certificates in your house walls. But, what if you got hole in one in one of your participation? I believe you will prioritize this one to be sticked on your wall, since it is a rare occasion. You can adopt this template to another special achievement, for example bowling perfect game achievement.
Hole in One Certificate (29.7 KiB, 778 hits)
This certificate is awarded for any people who are doing great jobs on their works. It could be used for awarding students with extra ordinary achievement in their academic or employees with very good contribution to their companies.
Award of Excellence Certificate (47.9 KiB, 625 hits)
This certificate is awarded as an honorary certificate that will be awarded to people who has contribute a lot to certain events or companies.
Appreciation Certificate (19.6 KiB, 560 hits)
This certificate is awarded to people who has worked as volunteer during particular events. It could be school or organization events.
Recognition Certificate (21.5 KiB, 627 hits)
If you are looking to honor your employees, students, coaches, teachers for particular academic or job achievement, you can use this template as a reference to develop your own certificate.
Honor Roll Certificate (21.7 KiB, 639 hits)
By reading the title of the certificate, I believe you understand what this certificate will be used for. It is to reward any employees who have performed well in their jobs within a month. You might see this being put on the wall in several stores or fast food restaurants to appreciate their employees and to challenge all of their employees to be put on those walls.
Employee of the Month Certificate (23.0 KiB, 568 hits)
There is no obligation for pets like cats or dogs to have this type of certificate. But, it will be nice to have to remind their owner about their pet’s birth date. Just in case, they want to celebrate it like human celebration.
Pet Birth Certificate (20.2 KiB, 526 hits)
If you purchase a pet from some pet stores, you might need it to make sure that you adopt them legally and it will give you a legal standing when there are some disputes in the future.
Pet Adoption Certificate (20.3 KiB, 592 hits)
Usually, you are not creating this by yourself. But you can download and use it as a reference.
Marriage Certificate (20.4 KiB, 573 hits)
You can modify all of certificate templates above to suit your own events. It is as easy as replacing its title with your own title. More certificate templates will be added to complete the collection in the future.
Other issue that usually arise is, how to change the name in this Microsoft Word certificate templates and print it quickly. To solve it, you can use mail-merge function provided by Microsoft Word to accommodate that. Many tutorials about it that you can read. But, if you are looking for a shortcut, you can read this Mass Printing Certificate article.